Microsoft SharePoint

Intranets

We believe a good intranet empowers staff by providing relevant and easy to find content, fast access to tools, and aesthetically pleasing, easy to use interfaces. We work closely with key stakeholders and users to build modern SharePoint intranets that deliver great user experiences and are aligned with business objectives.

Our key success factors include quality content that ensures appropriate information is available, information architecture and search that enables users to find what they need, and page layouts and interactions that instil confidence in users.

Find out more about how we can help with your SharePoint intranet.

Document and records management

Document and records management in SharePoint can be daunting for people who are used to more traditional systems. We use UX methodologies to develop information architecture and taxonomies that are clear to users and can be applied intuitively. We demonstrate the benefits of metadata by showing the practical side of the solution based on the real needs of end users.

Often there is a need for document permissions and access control. We assist with access planning, configuration and testing to ensure documents and information are safe and only available to relevant users.

We have a tried and tested methodology that works with our clients to successfully migrate from existing repositories to Microsoft 365 for document and records management. This methodology includes broad stages that can be delivered using a waterfall method or in iterations.

When organisations are new to Microsoft 365 or have the need for significant change, we often recommend undertaking a pilot with one business area to:

• help our clients understand the opportunities and challenges with further adopting Microsoft 365 within their organisation, including any budget and resourcing considerations
• inform decision making and make any adjustments prior to an organisation-wide rollout
• showcase the benefits of moving to modern document management to the rest of the organisation.

Document control

In regulated industries and quality-driven environments, managing controlled documents – such as policies, procedures, and compliance records – is critical.

SharePoint, when configured effectively, provides a robust platform for managing these documents throughout their lifecycle: from creation and review to approval, publication, and eventual archival or disposal.

SharePoint offers a centralised, secure, and highly configurable environment that supports:

• version control and audit trails
• role-based access and permissions
• automated workflows for review and approval
• metadata-driven search and classification
• integration with Microsoft Teams and Power Automate.

We help our clients leverage these capabilities to ensure their documents remain accurate, accessible, and compliant with internal and external standards.

Audits

Breadcrumb Digital has a simple, high-level audit methodology that seeks to identify high-level current and future state practices within the domains of:

• solution architecture – high-level design that brings together the right mix of applications, tools and repositories to ensure the content you need to manage and use is done so in a fit for purpose manner
• information architecture – how an organisation organises, structures and labels content in a way that reflects the type of content that exists, the way it is used and what access is required (or not)
• governance and compliance – the leverage and presence of policy and frameworks in place to ensure everyone knows what they are responsible for when it comes to the use and management of all, but especially, high risk and high value content
• security and permissions – how the organisation has visibility over and defines the use of information that is confidential, sensitive, personal in nature, etc
• user adoption and training – the framework and plan in place to ensure users have the right skills and knowledge to make the move to modern digital working successful for themselves and therefore the organisation.

The outcome of these engagements is a report containing a roadmap and pragmatic recommendations that organisations can use to identify, prioritise and resource initiatives and uplift their information management, communication, collaboration and productivity.